Frequently Asked Questions
Everything you need to know about shopping with Marissa Collections.
What is the standard shipping timeframe for domestic orders?
We offer standard ground shipping which typically takes 3-5 business days. Expedited shipping options, including overnight and two-day delivery, are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. To start a return, visit our online Returns Portal or contact our concierge team for a prepaid shipping label.
Are the designer items on your site authentic?
Absolutely. Marissa Collections is an authorized retailer for all brands we carry. Every product is sourced directly from the fashion houses and designers, ensuring 100% authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
Can I get assistance with sizing and styling?
Our professional stylists are available for virtual consultations. You can also refer to the 'Size Guide' located on each product page for specific garment measurements.